You can’t go wrong with a WEXIST Inc gift card. Let a vertical beauty in your life choose exactly what she wants.
- will receive code via email
- no expiration date
- non refundable
- coupon codes and discounts don’t apply to gift cards
WEXIST
Frequently Asked Questions
About Us
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Who owns WEXIST Inc? Wexist is owned by Anita Pingue
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Where is WEXIST headquarters? Wexist is located in Wilkes Barre, Pa
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When was WEXIST started? Wexist was originally started in 2009 as a t-shirt brand for tall girls.
Orders
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When will my order ship? WEXIST takes 2-7 business days to fulfill orders. *Orders will not be fulfilled on weekends or holidays.
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What is my order status? WEXIST has fast and easy way to track orders. Simply look for the shipping confirmation email and follow the steps to track your order. Or track your order here!
Returns/Exchanges
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What is WEXIST return policy? Customers have 7 days to return or exchange an item. The shipping fee to return or exchange items is the customers responsibility. NO EXCEPTIONS
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How do I process a return or exchange? You may start a return by clicking here! Or send email to info@wexisitnc.com
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When will I receive my refund or exchange? WEXIST takes 7 business days from the date your return/exchange was received to process a refund or exchange
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What happens if the item I received is defective? WEXIST takes pride in providing tall women quality clothing! If you received a defective product, you have 7 days to bring it to our attention. (Pictures will be required) Anything after 7 days will not be accepted. NO EXCEPTIONS. We will send a return label immediately and process your return or exchange within 48hrs.
Shipping
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When will I get my order? Orders take *2-7 business to be delivered depending on the shipping option you choose at checkout. (free standard shipping take 7 business days, Priority shipping is 2-3 business depending on your geographical location
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Do you ship internationally? Yes, WEXIST ships worldwide via UPS, USPS or DHL. Customers are responsible for custom fees
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Help, my package was lost, stolen, or delayed in transit! WEXIST is not responsible for lost, stolen, or delayed packages. If you made for priority shipping, your package has insurance up to $100. If you order more than $100 additional insurance will be available at checkout.
Customer Service
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When is customer service available. WEXIST customer service available via email ONLY! Info@wexistinc.com Please allow up to 48hrs for a response.
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Why haven't I received a response from customer service, it has been more than 48hrs. WEXIST has a certain amount of days to fulfill orders, process returns/exchanges and more. Please see chart below for response times
Issue: |
Response Time: |
| Exchanges/Refunds/Defective Items: Customers have 7 days to exchange, return or make a complaint about a defective item. |
Emails about returns, exchanges, and defective items will not be answered at all after 7 DAYS! NO EXCEPTIONS as its out of our processing window. WEXIST will take 48hrs to process replacements for defective items and 7 business days to process refunds and exchanges. Emails sent about the status will not be answered until the 8th business day! |
Order Fulfillment Delay: WEXIST has 7 business days to fulfill order. |
Emails about when orders will ship will not be answered until the 8th business day |
Shipping Delay: Orders could take up to 7 business to arrive depending on geographical location and shipping option chosen at checkout. |
Emails about delayed shipping will be answered on the 8th business day ONLY if the tracking status says: Item is waiting to be dropped off by WEXIST. If the shipping status says :delayed in transit or Lost, stolen! YOU WILL NOT RECEIVE A RESPONSE FROM WEXIST. WE advise you to contact your carrier and file a claim. All info needed to file a claim is shipping confirmation email. If you lost the email WEXIST will resend a new one. |
Please take a second to view the size chart and read the product description. Certain fabrics may cause you to size up or down for the proper fit. Note our shirts are all UNISEX.
Still confused? Shoot us an email: info@wexistinc.com we are here to insure you get it right the first time.